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Recall Coordinator- Management: Bloomfield Hills

Job Summary:
Coordinates the scheduling of patients for hygiene related services both in person and on the phone, scheduling appointment times to maximize the efficiency of the office.
Reports To:
This position reports directly to the Communications Executive or Office Manager. In the Office Manager’s absence, the position reports to the dentist on duty.
Job Department:
Division 1; Communication Shift:
Part time with potential transition to full time.

Requirements

  • Competent in administrative and clerical procedures
  • Knowledge of computers and relevant software application
  • Knowledge of customer service principles and practices
  • Adequate keyboard skills
  • Ability to communicate in a professional manner, both verbally and in writing
  • Ability to represent the Practice in a professional manner
  • Ability to take initiative to complete assigned tasks
  • Reliable individual
  • Ability to tolerate stressful situations
  • Ability to multi-task
  • Ability to maintain attention to detail
  • An independent worker; ability to work with limited supervision
  • Ability to work effectively in a team environment
  • Ability to maintain a cooperative working relationship with other staff members
  • Above average customer service skills; ability to tactfully handle difficult customer service situations; ability to deal courteously and effectively with a variety of people
  • Proficiency in Microsoft Office

Responsibilities

  • Ensures that hygiene appointment hours are completely filled according to daily goals, and in accordance with appointment guidelines. Assists with the scheduling of dental appointments and calls as needed.
  • Follows up on all broken hygiene or doctor appointments in the Lost and Found Report.
  • Coordinates the rescheduling of canceled appointments. Reschedules existing patients to fill gaps in the appointment calendar.
  • Contacts scheduled patients to confirm upcoming appointments using phone, email, text, or written communications.
  • Tracks patient service and cancellation statistics.
  • Performs backup support for the Front Desk, Receptionist, Accounts and Appointment Scheduler positions.
  • Cross trains on other positions as needed.
  • Encourages and asks for patient referrals.
  • Attends and contributes to daily huddle and staff meetings.

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