Recall Coordinator – Management
Bloomfield Hills
Job Summary:
Coordinates the scheduling of patients for hygiene related services both in person and on the phone, scheduling appointment times to maximize the efficiency of the office.
Reports To:
This position reports directly to the Communications Executive or Office Manager. In the Office Manager’s absence, the position reports to the dentist on duty.
Job Department:
Division 1; Communication
Shift:
Part time with potential transition to full time.
Requirements:
- Competent in administrative and clerical procedures
- Knowledge of computers and relevant software application
- Knowledge of customer service principles and practices
- Adequate keyboard skills
- Ability to communicate in a professional manner, both verbally and in writing
- Ability to represent the Practice in a professional manner
- Ability to take initiative to complete assigned tasks
- Reliable individual
- Ability to tolerate stressful situations
- Ability to multi-task
- Ability to maintain attention to detail
- An independent worker; ability to work with limited supervision
- Ability to work effectively in a team environment
- Ability to maintain a cooperative working relationship with other staff members
- Above average customer service skills; ability to tactfully handle difficult customer service situations; ability to deal courteously and effectively with a variety of people
- Proficiency in Microsoft Office
Responsibilities:
- Ensures that hygiene appointment hours are completely filled according to daily goals, and in accordance with appointment guidelines. Assists with the scheduling of dental appointments and calls as needed.
- Follows up on all broken hygiene or doctor appointments in the Lost and Found Report.
- Coordinates the rescheduling of canceled appointments. Reschedules existing patients to fill gaps in the appointment calendar.
- Contacts scheduled patients to confirm upcoming appointments using phone, email, text, or written communications.
- Tracks patient service and cancellation statistics.
- Performs backup support for the Front Desk, Receptionist, Accounts and Appointment Scheduler positions.
- Cross trains on other positions as needed.
- Encourages and asks for patient referrals.
- Attends and contributes to daily huddle and staff meetings.